This is a standard form of agreement between Yatango Mobile Australia Pty Ltd (ABN 73 159 050 441) and the Yatango Mobile members. We know that this is the ‘boring stuff’ but it’s important, so we’ll keep it short! (well we will try anyway). This document sets out the standard terms and conditions for the supply of the Yatango Mobile Australia service and the use of the service by Yatango Mobile members.
This agreement commences upon the completion of ordering your Yatango Mobile SIM, by signing up to Yatango Mobile you are agreeing to our Terms and Conditions. Have a quick read and make sure you are happy to accept and then you are good to go.
There is two ways of signing up with Yatango Mobile, you can simply sign up
using your Facebook account (which makes it easier to connect with friends and
family) alternatively you can sign up using your email address. Members who sign up
with their email address can later connect their Yatango account their Facebook if
they wish to do so.
Yatango Mobile has no lock-you-in-for-life contracts, you can cancel this service at any time and this agreement will come to an end as long as all remaining obligations are met.
Please Note: When you sign up to Yatango Mobile, you will notice an extra charge of $1 on your credit card – this is a simple authorisation from your bank to verify you are using a valid credit card, once this verification is complete, you will be refunded within seven days.
Packs are charged at the time of subscription and will automatically renew every
30 days from while you either have sufficient credit balance in your Prepay Account
or until removed/cancelled.
Packs automatically renew every 30 days from purchase and will continue to renew every 30 days unless they have been cancelled/removed. Packs can be removed/cancelled under 'Customise Plan' in the Dashboard - adjust the Pack slider to "0" or "Pay As You Go" and once the current Pack has expired it will no longer Auto Renew and will be removed from your plan.
If you have insufficient credit balance in your Prepay Account at the time any Pack is due to renew, the Pack will be removed from your plan configuration and you will revert to Pay As You Go rates. The Pack will not be automatically reactivated and deducted from your Prepay Account when you make a top-up payment. You will need to manually add your pack/reconfigure your plan through 'Customise Plan' in the Dashboard.
We will automatically renew your pack configuration every 30 days. Your
debit/credit card will then be charged for your next months usage; according to
your monthly configuration. Alternatively, you can select our great Pay as You Go
rates and top-up as you please (Minimum $10). Please Note: Pay As You Go credit
will expire is 90 days.
Your ability to make calls (except emergency numbers) will cease when the credit on your Prepay Account is zero, or has expired, even if you are on a call. However, you will still be able to use any Pack allowances until it expires on its renewal date, even though your Prepay Account balance is zero.
Monthly Billing packs work the same as Prepay Accounts; it's just a little different when you change your packs before your expiry date – instead of having separate payments, we will simply add the charges onto your monthly bill.
Our prepay members can find a record of their usage on our website by signing in
and viewing the Dashboard. This will have all the details you need. All payments
will be made automatically each month via your nominated debit/credit cards
(details are securely stored). We will simply ask for your card details when you
join Yatango Mobile. Your selected monthly configuration will be automatically
charged to your nominated card every 30 days and packs will renew.
are using our Pay As You Go option, you can default your settings to auto top-up.
This will top-up your account with Pay As You Go credit each time it drops below
Please Note: Pay As You Go credit will expire in 90 days.
Members using the Monthly Billing option will receive a bill at the end of every billing month; this will detail their service usage, selected pack configuration and any over usage. This is likely to be the same price every month, but may vary if additional services have been used i.e. International SMS. You will also be charged if you have exceeded your allowance on any packs during your billing month, or your phone has been used while roaming. Bills will not include details on phone usage such as individual call details. This information can be accessed via your dashboard on our website.
Every Yatango member using our Monthly Billing option will receive their bill on the same date every month, according to the date in which they signed up to the Yatango service.
All Monthly Billing members will be expected to pay a one-off fully refundable security deposit when they sign up to Yatango Mobile. This security deposit is $20 and will be credited back onto your final bill when you leave our service, providing there is no outstanding charges on your account – Any extra money from this will be credited back onto your nominated credit/debit card.
The full security deposit will be credited to your final bill when you leave our service, providing there is no outstanding charges on your account. – Any extra money from this deposit will be credited back onto your nominated credit/debit card.
Yatango Mobile uses credit limits for our Monthly Billing members, so that you
can manage your mobile usage and avoid any ‘bill shock’ at the end of
the month. Each members credit limit will be $45 per month. If you wish to extend
your credit limit (you may feel that it is not enough) you can contact our support
team firstname.lastname@example.org and they
will process your request.
Please Note: You will be asked to provide a valid reason upon this request.
Your Yatango bill will be a attached as a PDF in an email each month. Please take note that your bill will NOT be mailed to you, if you wish to keep a hard copy of your bill; you can print the attached PDF. You will be informed via email that your bill has arrived and we will take payment within 48 hours.
As we are a mobile phone service provider, the Australian law may require information from our members. This information relates to your identity which may be required before the activation of your SIM card. If we cannot establish a member’s identity, or if we have been provided with false or inaccurate information, we cannot provide you with our service.
It is a legal requirement that we can provide this information and also some additional information. If we cannot fulfil this legal obligation, your SIM may be suspended. Information may be required by law to assist in services such as:
A change of your contact details should be updated through ‘Account Settings’ when you login to the Yatango Mobile website. All personal information is very important, not only to you, but to the Yatango team, we want to be trusted with this information and can assure you that it will be kept safe and secure.
When agreeing to our terms and conditions, you authorise us to use and disclose information about you and your use of our service (phone numbers, email address, texts and other methods of communication made and received by you, the date, duration, time and cost of these communications)
Personal information will also be used to provide you with our latest offers and promotions related to our service and in relation to what you are using from Yatango Mobile. You do NOT have to receive SMS or emails relating to promotions or marketing, you can unsubscribe from these updates via ‘Account Settings’ you will then only receive information which we are obligated to give you by law.
If we are planning on making changes to our agreement, you will be advised at least 20 days before, please note that you will only be notified if this has a direct effect on your attitude towards our service, for example an increase in price, you will be notified beforehand. Once a change is made, it will be automatically updated in our terms and conditions which will be available to download by our members/potential members.
We are obligated to change this agreement at any time without notifying members, this applies to changes which will not affect your use of the Yatango Mobile service - for example price reduction or service updates. Changes permitted by law will also be updated without notifications, for example GST requirements.
You are more than welcome to change your Yatango SIM from Monthly Billing to Prepay at any time through 'Customise Plan’ in the Dashboard. This change will not take effect until the end of the billing month and your existing bill payment is paid.
If you wish to change from out Prepay to Monthly Billing, you must place a one-off fully refundable security deposit upon changing (As explained above). Any credit remaining on your Prepay account will be held over and taken off your first bill.
We are not obligated to refund members if they pay for more call time than they
use, you must pay the bill and then you will be able to think about changing your
usage options at the end of the month.
If you wish to stop using our service at any time, there will be no refund of unused credit. We cannot take responsibility for loss, damage, delays or incorrect top-ups, so please be careful when you enter your details. Your credit/debit card details may be used by third parties for checking validation and reporting fraud.
For Monthly Billing members, a bill is expected to be paid within 48 hours after
it has been issued. If we do not receive a payment within this time, your service
with Yatango Mobile will be suspended until the outstanding bill has been paid for.
We will retry this process two times in 24 hour intervals - if this bill is still
outstanding you will be charged a late payment fee of $15.00 per event.
If this issue is not resolved within 31-34 days, we will be forced to contact a debt collection agency.
It is important to note that all Yatango Packs will expire after 30 days, all
packs will automatically renew after expiry if payment is successful.
For members using our Pay As You Go option, the expiry is 90 days, if credit is unused within the 90 day period, you must top-up your SIM if you wish to use our service.
If your mobile phone is locked to your current network you will have to unlock it. In this case please be aware of the warranty on your phone. You may be under certain restrictions and obligations if you are terminating a contract with another network. Please read their terms and conditions carefully. Some phones cannot be unlocked and we cannot take responsibility for this.
Please note; there is a risk of losing critical/personal information which you
had stored on your phone, for example numbers or photographs. It is best to save
anything you wish to keep on an external source and then place it back on your
phone after it is unlocked.
For details on unlocking your phone, click here.
Yatango Mobile can be used in a Blackberry device, though your service will be limited to making and receiving calls/SMS.
Please Note: Other services will not work on your Blackberry device, for example; MMS, Email and Data. We do not support these services and apologise for any inconvenience this may cause.
All pricing shown for Yatango Mobile, are inclusive of GST.
As a member, by law you are entitled to certain rights, our terms and conditions comply with these laws; this includes:
For more information, you are welcome to contact the Australian Competition and Consumer Commission or the office of fair trading in your state or Territory. You can also contact the telecommunications Industry Ombudsman, http://www.tio.com.au/
You must adhere to the following:
You should check through previous posts in the Yatango Community because the answer you want may already be there. If not, please don’t hesitate to ask.
Everyone is free to join our community and no one should feel unwelcome. All members are encouraged to use this service. We understand people will have different opinions, however you must not:
We do not appreciate posts with little or no point or comments that wander off the subject of Yatango. You don’t have to say nice things about us — in fact the Yatango staff appreciate constructive feedback — but we want comments that are related to Yatango Mobile, you’re Yatango SIM, or the service Yatango provides.
Other members have the right to report anything they feel is inappropriate or
offensive. To do this, press the report button, you must state a valid reason for
Do not publish any material that you do not own (trademarks and copyrights) or any material that has been illegally downloaded or purchased, or anything that is in any way illegal.
Do not post anything which may contain a virus, or links and information from unsafe websites.
Do not mock previous comments or any answers from staff. We insist our staff treat our members with respect and dignity, and we expect the same from our members.
A breach of these guideline’s will have a direct result on your profile. We will edit or delete offending comments, and if we have to we will suspend offenders from our network. As much as it would pain us to do it, we may be obliged to take legal action.
We reserve the right to take action in any disagreement or argument, and will take action proportional to the offense.
Yatango Mobile has a Zero Tolerance policy for certain user behaviour. This includes but is not restricted to:
In cases where such breaches occur, the following action will be taken:
Please do not start a new thread asking why your last thread was moved, deleted
or closed. If you want to know why, contact support
Our community guidelines can change from time to time, so be sure to keep an eye out for any changes.
If our network is under maintenance, it may have an effect on your service for a particular period of time. We will try our best to conduct only scheduled maintenance so that you will be aware of any network issues at that time.
If your SIM shows that it has a fault, and it has nothing to do with
maintenance, you can contact us to report any problems that you may experience with
your Yatango Mobile SIM, you must be able to provide all necessary information
asked in order to fix a fault.
We are happy to help and take full responsibility for faulty SIM cards, though we will only repair the SIM if our system shows that the problem is within our network, and not due to member damage.
If a problem is caused by a network supplier, we will notify the supplier of the issue, though we cannot be held for any further responsibility.
If you wish to raise any concerns or make a complaint about our service, contact us through our support network email@example.com. We will get back to you as soon as possible and do everything we can to fix your problem and help you have the experience you were expecting when you joined the Yatango Mobile network. This is detailed with more information in our 'complaints handling policy'
All members are welcome to share their opinions about Yatango Mobile; however we ask you do not display comments which are:
You should be aware that these comments can be traced back to you; we will have access to information such as your email address, your name and the date/time you posted the comment. Yatango Mobile will not be held responsible for such content. We also have the right to delete any advertising posts which are on our Facebook page if we are not happy with the content.
We cannot be held responsible for any deletion or corruption on your mobile
phone, unless we have caused the problem.
To the extent permitted by law and except for any act (negligent, reckless or otherwise), wilful misconduct or omission from us, we are not liable for indirect loss such as loss of profit and the loss of business, costs or expenses. If we are responsible for any problems you will be compensated.
If something is beyond our control and affects our ability to perform what had been promised under our terms and conditions, we cannot be held liable for the issues caused.
We will however, do our best to notify all members who may be affected in this unlikely event.
We may suspend our service at any time, this will not always happen with notice, reasons for this may be:
You may also wish to suspend the service for reasons of your own, this is perfectly fine to do, just contact us and explain why you want to suspend the service on your SIM and for how long. Reasons for this may include:
Your SIM will remain suspended until you ask for your service to resume.
As a consumer, you have the right to cancel your service at any time, all you have to do is let us know. If you wish to leave Yatango Mobile please contact us through firstname.lastname@example.org. Our customer service team will respond to your request within one business day.
We also hold the right as an organisation to cancel your service:
If your SIM service has not been active (outgoing calls/SMS) or topped-up for
over 90 days, your service will be automatically cancelled and you will lose your
Any remaining credit on a Prepay account will expire when a service is cancelled.
Once your service has been terminated, you can no longer use Yatango Mobile services. Your mobile number will also be cancelled unless it has been ported to a different network carrier.
If you have any further questions or queries about these regulation policies
please contact us at email@example.com
These Terms and conditions are governed by the Commonwealth of Australia and all laws in your state or territory. All staff and members must follow these terms and conditions and comply with the laws of the Commonwealth of Australia and its states and territories.
You agree that we can pay commissions to specific agents or other parties who introduce you to us, or help us make this agreement with you as our Yatango Mobile Member.
Yatango Mobile Australia
Visit us on: www.yatangomobile.com.au
Please visit our HELP page for all the help and support you need for all things Yatango.