Terms & Conditions

 

  1. About Our Terms and Conditions
  2. Yatango Packs
  3. Payment of Our Services
  4. Members Personal Information
  5. Changing an Agreement
  6. 6.0 Changing Between Monthly Billing and PrePay Accounts
  7. Additional Prices
  1. Mobile Phone Unlocking
  2. Tax
  3. Our Members rights
  4. Using Our Service/ Your responsibilities
  5. Faults
  6. Dealing with Complaints
  7. Our Website/ Facebook Page
  8. Limitation of Liability
  9. Suspension of a Service
  10. Cancelling Your Service
  11. Termination
  12. General Conditions
  13. Commissions
  14. Contacting Us
  15. Pricing Table
  16. Critical Information Summaries

1.0 About our terms and conditions:

1.1 Acknowledgment

This is a standard form of agreement between Yatango Mobile Australia Pty Ltd (ABN 73 159 050 441) and the Yatango Mobile members. We know that this is the ‘boring stuff’ but it’s important, so we’ll keep it short! (well we will try anyway). This document sets out the standard terms and conditions for the supply of the Yatango Mobile Australia service and the use of the service by Yatango Mobile members.

1.2 Agreeing to our Terms and Conditions

This agreement commences upon the completion of ordering your Yatango Mobile SIM, by signing up to Yatango Mobile you are agreeing to our Terms and Conditions. Have a quick read and make sure you are happy to accept and then you are good to go.

1.3 Signing Up

There is two ways of signing up with Yatango Mobile, you can simply sign up using your Facebook account (which makes it easier to connect with friends and family) alternatively you can sign up using your email address. Members who sign up with their email address can later connect their Yatango account their Facebook if they wish to do so.

Yatango Mobile has no lock-you-in-for-life contracts, you can cancel this service at any time and this agreement will come to an end as long as all remaining obligations are met.

Please Note: When you sign up to Yatango Mobile, you will notice an extra charge of $1 on your credit card – this is a simple authorisation from your bank to verify you are using a valid credit card, once this verification is complete, you will be refunded within seven days.

2.0 Yatango Packs

2.1 Your Packs

  • You can increase/decrease your Pack usage allowance whenever you like. Simply adjust the slider up and down and choose your desired Pack usage amount. Any changes made will take affect at that specific Packs renewal date
  • You can even adjust your Packs multiple times before the renewal date incase you change your mind. 

  • You can add a new Pack at any time, provided you do not have an active Pack of that type. You will be charged at the time of subscription. Please note adding Packs at different times may result in Pack renewals at different dates, resulting in multiple renewal payments being charged at different times. Check your Dashboard for Pack expiry dates.
  • Any usage allowance under a Pack; which is unused at the end of the 30 day expiry will be forfeited.

  • If you remove/cancel a Pack partway through the 30 days, your Pack will continue to be active and you can still use it until it expires on its renewal date. You will not receive a credit of any kind. 

  • Packs cannot be used when roaming overseas. 

  • Packs are non-refundable. 

  • You can only have one Voice, SMS and Data pack per month. If you exhaust your usage allowance before its renewal date, Pay As You Go rates will apply until your packs renew.

2.2 Prepay Packs

Packs are charged at the time of subscription and will automatically renew every 30 days from while you either have sufficient credit balance in your Prepay Account or until removed/cancelled.

Packs automatically renew every 30 days from purchase and will continue to renew every 30 days unless they have been cancelled/removed. Packs can be removed/cancelled under 'Customise Plan' in the Dashboard - adjust the Pack slider to "0" or "Pay As You Go" and once the current Pack has expired it will no longer Auto Renew and will be removed from your plan.



If you have insufficient credit balance in your Prepay Account at the time any Pack is due to renew, the Pack will be removed from your plan configuration and you will revert to Pay As You Go rates. The Pack will not be automatically reactivated and deducted from your Prepay Account when you make a top-up payment. You will need to manually add your pack/reconfigure your plan through 'Customise Plan' in the Dashboard. 


Top-up/Recharging Your Account

We will automatically renew your pack configuration every 30 days. Your debit/credit card will then be charged for your next months usage; according to your monthly configuration. Alternatively, you can select our great Pay as You Go rates and top-up as you please (Minimum $10). Please Note: Pay As You Go credit will expire is 90 days. 


Your ability to make calls (except emergency numbers) will cease when the credit on your Prepay Account is zero, or has expired, even if you are on a call. However, you will still be able to use any Pack allowances until it expires on its renewal date, even though your Prepay Account balance is zero.

2.3 Monthly Billing Packs

Monthly Billing packs work the same as Prepay Accounts; it's just a little different when you change your packs before your expiry date – instead of having separate payments, we will simply add the charges onto your monthly bill.

3.0 Payment of our services:

3.1 Prepay Members

Our prepay members can find a record of their usage on our website by signing in and viewing the Dashboard. This will have all the details you need. All payments will be made automatically each month via your nominated debit/credit cards (details are securely stored). We will simply ask for your card details when you join Yatango Mobile. Your selected monthly configuration will be automatically charged to your nominated card every 30 days and packs will renew. 
If you are using our Pay As You Go option, you can default your settings to auto top-up. This will top-up your account with Pay As You Go credit each time it drops below $2.

Please Note: Pay As You Go credit will expire in 90 days.

3.2 Monthly Billing Members

Members using the Monthly Billing option will receive a bill at the end of every billing month; this will detail their service usage, selected pack configuration and any over usage. This is likely to be the same price every month, but may vary if additional services have been used i.e. International SMS. You will also be charged if you have exceeded your allowance on any packs during your billing month, or your phone has been used while roaming. Bills will not include details on phone usage such as individual call details. This information can be accessed via your dashboard on our website.

3.3 Billing

Every Yatango member using our Monthly Billing option will receive their bill on the same date every month, according to the date in which they signed up to the Yatango service.

3.4 Security Deposit

All Monthly Billing members will be expected to pay a one-off fully refundable security deposit when they sign up to Yatango Mobile. This security deposit is $20 and will be credited back onto your final bill when you leave our service, providing there is no outstanding charges on your account – Any extra money from this will be credited back onto your nominated credit/debit card.

3.5 Refunds

The full security deposit will be credited to your final bill when you leave our service, providing there is no outstanding charges on your account. – Any extra money from this deposit will be credited back onto your nominated credit/debit card.

3.6 Credit Limit

Yatango Mobile uses credit limits for our Monthly Billing members, so that you can manage your mobile usage and avoid any ‘bill shock’ at the end of the month. Each members credit limit will be $45 per month. If you wish to extend your credit limit (you may feel that it is not enough) you can contact our support team support@yatango.com.au and they will process your request.

Please Note: You will be asked to provide a valid reason upon this request.

3.7 Downloading Your Bill

Your Yatango bill will be a attached as a PDF in an email each month. Please take note that your bill will NOT be mailed to you, if you wish to keep a hard copy of your bill; you can print the attached PDF. You will be informed via email that your bill has arrived and we will take payment within 48 hours.

4.0 Members Personal Information:

4.1 Australian Law

As we are a mobile phone service provider, the Australian law may require information from our members. This information relates to your identity which may be required before the activation of your SIM card. If we cannot establish a member’s identity, or if we have been provided with false or inaccurate information, we cannot provide you with our service.

It is a legal requirement that we can provide this information and also some additional information. If we cannot fulfil this legal obligation, your SIM may be suspended. Information may be required by law to assist in services such as:

  • Emergency Services
  • Law enforcement agencies
  • Government agencies
  • The operator of the Integrated Public Number Database (IPND)

4.3 Changing Details

A change of your contact details should be updated through ‘Account Settings’ when you login to the Yatango Mobile website. All personal information is very important, not only to you, but to the Yatango team, we want to be trusted with this information and can assure you that it will be kept safe and secure.

4.4 Agreeing to our Terms and Conditions

When agreeing to our terms and conditions, you authorise us to use and disclose information about you and your use of our service (phone numbers, email address, texts and other methods of communication made and received by you, the date, duration, time and cost of these communications)

4.5 Promotions and Marketing

Personal information will also be used to provide you with our latest offers and promotions related to our service and in relation to what you are using from Yatango Mobile. You do NOT have to receive SMS or emails relating to promotions or marketing, you can unsubscribe from these updates via ‘Account Settings’ you will then only receive information which we are obligated to give you by law.

5.0 Changing an agreement

5.1 Notifying Members

If we are planning on making changes to our agreement, you will be advised at least 20 days before, please note that you will only be notified if this has a direct effect on your attitude towards our service, for example an increase in price, you will be notified beforehand. Once a change is made, it will be automatically updated in our terms and conditions which will be available to download by our members/potential members.

5.2 Necessary Changes

We are obligated to change this agreement at any time without notifying members, this applies to changes which will not affect your use of the Yatango Mobile service - for example price reduction or service updates. Changes permitted by law will also be updated without notifications, for example GST requirements.

6.0 Changing between Accounts:

6.1 Monthly Billing to PrePay

You are more than welcome to change your Yatango SIM from Monthly Billing to Prepay at any time through 'Customise Plan’ in the Dashboard. This change will not take effect until the end of the billing month and your existing bill payment is paid.

6.2 PrePay to Monthly Billing

If you wish to change from out Prepay to Monthly Billing, you must place a one-off fully refundable security deposit upon changing (As explained above). Any credit remaining on your Prepay account will be held over and taken off your first bill.

7.0 Additional Prices

7.1 Your Responsibility

We are not obligated to refund members if they pay for more call time than they use, you must pay the bill and then you will be able to think about changing your usage options at the end of the month.

If you wish to stop using our service at any time, there will be no refund of unused credit. We cannot take responsibility for loss, damage, delays or incorrect top-ups, so please be careful when you enter your details. Your credit/debit card details may be used by third parties for checking validation and reporting fraud.

7.2 Late Payment (Monthly Billing)

For Monthly Billing members, a bill is expected to be paid within 48 hours after it has been issued. If we do not receive a payment within this time, your service with Yatango Mobile will be suspended until the outstanding bill has been paid for. We will retry this process two times in 24 hour intervals - if this bill is still outstanding you will be charged a late payment fee of $15.00 per event.

If this issue is not resolved within 31-34 days, we will be forced to contact a debt collection agency.

7.3 Credit Expiry

It is important to note that all Yatango Packs will expire after 30 days, all packs will automatically renew after expiry if payment is successful.

For members using our Pay As You Go option, the expiry is 90 days, if credit is unused within the 90 day period, you must top-up your SIM if you wish to use our service.

8.0 Mobile Phone Unlocking

8.1 Unlocking your Phone

If your mobile phone is locked to your current network you will have to unlock it. In this case please be aware of the warranty on your phone. You may be under certain restrictions and obligations if you are terminating a contract with another network. Please read their terms and conditions carefully. Some phones cannot be unlocked and we cannot take responsibility for this.

8.2 Risks with Unlocking

Please note; there is a risk of losing critical/personal information which you had stored on your phone, for example numbers or photographs. It is best to save anything you wish to keep on an external source and then place it back on your phone after it is unlocked.

For details on unlocking your phone, click here.

8.3 Using a Blackberry Device

Yatango Mobile can be used in a Blackberry device, though your service will be limited to making and receiving calls/SMS.

Please Note: Other services will not work on your Blackberry device, for example; MMS, Email and Data. We do not support these services and apologise for any inconvenience this may cause.

9.0 GST

All pricing shown for Yatango Mobile, are inclusive of GST.

10.0 Our Members Rights

10.1 Entitlements

As a member, by law you are entitled to certain rights, our terms and conditions comply with these laws; this includes:

  • The Telecommunications Act 1997
  • Competition and Consumer Act 2010
  • Fair Trading Legislation and regulations in your state or Territory
  • Industry codes registered with the Australian Communications and Media Authority

10.2 Extra Information

For more information, you are welcome to contact the Australian Competition and Consumer Commission or the office of fair trading in your state or Territory. You can also contact the telecommunications Industry Ombudsman, http://www.tio.com.au/

11.0 Using our Service/Your responsibilities

11.1 When Using Our Service

You must adhere to the following:

  • The Law
  • Relevant Authorities
  • Our Policy
  • Accept laws which we are required to fulfil
  • You must not attempt to publish our material as your own
  • No abusive or offensive behaviour
  • You are not obligated to resell, distribute or reproduce any aspect of the Yatango Mobile service
  • You must not act as a carrier of this service (stated in the Telecommunications Act 1997).
  • If you are asked to stop doing something which we believe is wrong, you must comply with our request, if not; we may take action by suspending or cancelling your SIM.
  • Recognise that we or our suppliers may block numbers if needed for operational or commercial reasons (not emergency numbers).
  • All information you provide us must be correct.
  • The SIM is still our property and will be under a licence.
  • Contact us immediately if your phone is lost, stolen or damaged.
  • Do not let anyone else use your SIM card.
  • You must not own any material on your phone which may be considered offensive, abusive, indecent, defamatory, obscene or menacing, a nuisance or a hoax. You must not own anything which may breach any rights or privacy policies.
  • You must not cause any inconvenience towards the Yatango Mobile staff.
  • You must notify us immediately if anyone has threatened to make a claim or issue legal proceedings against you relating to your use of the service, you must stop whatever has been complained about and if we ask you to, you must provide us with the details of the claim.

Community Guidelines

Personal Information

Privacy is important to Yatango Mobile, so we insist that you DO NOT provide any personal details, including your phone number, address, and email. When you write a comment, your username is all that will be shown. Adhering to our privacy policy is important because there is not much we can do once your personal information is out there. All information we receive will be treated under the strictest guidelines in our privacy policy.

Search Information

You should check through previous posts in the Yatango Community because the answer you want may already be there. If not, please don’t hesitate to ask.

Include each other

Everyone is free to join our community and no one should feel unwelcome. All members are encouraged to use this service. We understand people will have different opinions, however you must not:

  • Write any inappropriate comments or use course language
  • Break the law
  • End spam messages
  • Advertise of any products or services
  • Hold comments against other members
  • Get personal — there are serious consequences for bullies

We do not appreciate posts with little or no point or comments that wander off the subject of Yatango. You don’t have to say nice things about us — in fact the Yatango staff appreciate constructive feedback — but we want comments that are related to Yatango Mobile, you’re Yatango SIM, or the service Yatango provides.

Reporting bad behaviour

Other members have the right to report anything they feel is inappropriate or offensive. To do this, press the report button, you must state a valid reason for the complaint.

Do not publish any material that you do not own (trademarks and copyrights) or any material that has been illegally downloaded or purchased, or anything that is in any way illegal.

Do not post anything which may contain a virus, or links and information from unsafe websites.

Do not mock previous comments or any answers from staff. We insist our staff treat our members with respect and dignity, and we expect the same from our members.

A breach of these guideline’s will have a direct result on your profile. We will edit or delete offending comments, and if we have to we will suspend offenders from our network. As much as it would pain us to do it, we may be obliged to take legal action.

We reserve the right to take action in any disagreement or argument, and will take action proportional to the offense.

Zero Tolerance

Yatango Mobile has a Zero Tolerance policy for certain user behaviour. This includes but is not restricted to:

  • the unsolicited use of forum members personal information
  • postings that display intolerance of other peoples beliefs, culture, IQ, gender, physical or sensory impairments or age.

In cases where such breaches occur, the following action will be taken:

  • the post or thread will be deleted, regardless of whether or not the rest of the post or thread is valid
  • at the moderator's discretion, the user's account may be suspended for a period of time, ranging from 24 hours to a permanent ban.

Moderation Explanations

Please do not start a new thread asking why your last thread was moved, deleted or closed. If you want to know why, contact support (support@yatangomobile.com.au).

Our community guidelines can change from time to time, so be sure to keep an eye out for any changes.

12.0 Faults

12.1 Network Maintenance

If our network is under maintenance, it may have an effect on your service for a particular period of time. We will try our best to conduct only scheduled maintenance so that you will be aware of any network issues at that time.

12.2 Faulty Cards

If your SIM shows that it has a fault, and it has nothing to do with maintenance, you can contact us to report any problems that you may experience with your Yatango Mobile SIM, you must be able to provide all necessary information asked in order to fix a fault.

We are happy to help and take full responsibility for faulty SIM cards, though we will only repair the SIM if our system shows that the problem is within our network, and not due to member damage.

If a problem is caused by a network supplier, we will notify the supplier of the issue, though we cannot be held for any further responsibility.

13.0 Dealing with complaints:

If you wish to raise any concerns or make a complaint about our service, contact us through our support network support@yatangomobile.com.au. We will get back to you as soon as possible and do everything we can to fix your problem and help you have the experience you were expecting when you joined the Yatango Mobile network. This is detailed with more information in our 'complaints handling policy'

14.0 Our Website/Facebook Page:

14.1 Unwelcome Comments

All members are welcome to share their opinions about Yatango Mobile; however we ask you do not display comments which are:

  • Racist, sexist or homophobic
  • Pornographic, obscene, profane or vulgar
  • Offensive to a particular person
  • Abusive or threatening
  • Harmful towards a member of the public
  • Against the law

14.2 Tracing Comments

You should be aware that these comments can be traced back to you; we will have access to information such as your email address, your name and the date/time you posted the comment. Yatango Mobile will not be held responsible for such content. We also have the right to delete any advertising posts which are on our Facebook page if we are not happy with the content.

15.0 Limitation of Liability

We cannot be held responsible for any deletion or corruption on your mobile phone, unless we have caused the problem.

To the extent permitted by law and except for any act (negligent, reckless or otherwise), wilful misconduct or omission from us, we are not liable for indirect loss such as loss of profit and the loss of business, costs or expenses. If we are responsible for any problems you will be compensated.

If something is beyond our control and affects our ability to perform what had been promised under our terms and conditions, we cannot be held liable for the issues caused.

We will however, do our best to notify all members who may be affected in this unlikely event.

16.0 Suspension of a Service

We may suspend our service at any time, this will not always happen with notice, reasons for this may be:

  • If we are required by law
  • If we are required to from a relevant authority
  • In an emergency
  • Acting reasonably, if we feel it is appropriate in a certain situation
  • If we think it will reduce the risk of fraud at a particular time
  • If you fail to make a payment
  • If we are fixing a malfunction in our system
  • To perform an update
  • In an event which is beyond our control
  • Acting reasonably, if we suspect you are misusing our service

You may also wish to suspend the service for reasons of your own, this is perfectly fine to do, just contact us and explain why you want to suspend the service on your SIM and for how long. Reasons for this may include:

  • A stolen/lost SIM card

Your SIM will remain suspended until you ask for your service to resume.

17.0 Cancelling Your Service

17.1 How to Cancel

As a consumer, you have the right to cancel your service at any time, all you have to do is let us know. If you wish to leave Yatango Mobile please contact us through support@yatangomobile.com.au. Our customer service team will respond to your request within one business day.

17.2 Our Rights

We also hold the right as an organisation to cancel your service:

  • If we are required to by law
  • We are required to by a relevant authority
  • In an emergency
  • If, acting reasonably, we feel it is appropriate in a certain situation
  • If your service has been suspended for more than 14 days
  • If we suspect you are misusing your SIM
  • If we are authorized to do so by this agreement

If your SIM service has not been active (outgoing calls/SMS) or topped-up for over 90 days, your service will be automatically cancelled and you will lose your number.

Any remaining credit on a Prepay account will expire when a service is cancelled.

18.0 Termination:

Once your service has been terminated, you can no longer use Yatango Mobile services. Your mobile number will also be cancelled unless it has been ported to a different network carrier.

19.0 General Conditions

If you have any further questions or queries about these regulation policies please contact us at support@yatangomobile.com.au

These Terms and conditions are governed by the Commonwealth of Australia and all laws in your state or territory. All staff and members must follow these terms and conditions and comply with the laws of the Commonwealth of Australia and its states and territories.

20.0 Commissions

You agree that we can pay commissions to specific agents or other parties who introduce you to us, or help us make this agreement with you as our Yatango Mobile Member.

21.0 Contacting Us

Yatango Mobile Australia
Visit us on: www.yatangomobile.com.au

Have a Question?

Please visit our HELP page for all the help and support you need for all things Yatango.