Yatango Mobile is bound by the National Privacy Principles under the Privacy Act 1988 (Cth). As a supplier of telecommunications services, we have certain obligations under different laws, regulations and industry codes, including the Telecommunications Act 1997.
All phone networks require this information for many reasons, this may be due to a legal obligation or because we simply wish to have a good relationship between our staff and members. Yatango Mobile will collect this information electronically when you order your SIM card. It may be thought of as slightly intrusive and a bit over the top, though it is all relevant information which we need from all new members. This document will explain how all of your personal information will be kept safe and that you should have no concerns when supplying us with what we need.
It is our obligation to fulfil what is required by the law; this includes assisting with legal proceedings, crimes, fraud, protection, detection and prosecution.
We want to get to know our members, so having your contact details means you can give us your opinion any time and we are able to provide you with useful and helpful information. The main reason we collect this personal information is to provide you with our service, it means you can be identified as an individual/valued Yatango Mobile member.
In most cases, you will be notified before we collect any personal information, you WILL have access to any personal information we own, and must let Yatango Mobile know if any changes need to be made to our records. In some situations we may be unable to advise you of any collected information, we promise to let you know as soon as possible after the collection.
Please Note: Any sensitive information will not be collected without the consent of a Yatango Mobile Member.
Sensitive information will NOT be used for marketing purposes – this information will only be used in circumstances which may be a threat to someone’s safety and if we are required to do so by a relevant authority (for investigation).
We will collect personal information in many different ways which are outlined
Please Note: most information is collected through you, when you join the Yatango Mobile service.
All employees will treat personal information with they respect a member expects, and we will carry out all legal obligations in this area.
All information will be stored safely and can be accessed easily by the Yatango Mobile staff.
The reason why we collect this personal information is to:
Some personal information may be used by Macquarie Bank, as Yatango Mobile is
supplied with merchant facilities by Macquarie Bank. This enables us to complete
credit and debit card transactions from our members. This is in regards to payment
of your bills. Macquarie Bank may need access to some of your personal information,
in some cases Yatango Mobile will not have access to parts of your information as
it will be collected directly by Macquarie Bank – some of this information
may be necessary by laws and regulations. This is important in fulfilling legal
obligations such as Anti- Money Laundering and Counter-Terrorism.
You may access your personal information by contacting the Macquarie Bank customer service team on 1800 806 310
Please Note: If any information supplied to Macquarie is incorrect, transactions may not be possible.
We will keep your information for as long as we need it, we should have access to your information more than 6 months but less than 2 years, this is to ensure that the information is available for investigation and prosecution of serious crimes.
If you are a registered member with Yatango Mobile, you will have access to some
of your information through your profile when you log in to your homepage. Yatango
Mobile will try to keep all personal information it collects uses and retains about
you accurate and up-to-date.
If there are any errors throughout your information, for example a change of address, please let us know so that we can keep all information on our records up to date.
You have the right to ‘opt-out’ of certain information when you are a member with Yatango Mobile, for example community activity messages. If you wish to bar these messages coming to your phone you can turn off notifications via your ‘Account Settings’.
You will receive any information which must be sent out by law.
We will not give your information to third parties unless you agree for us to do so. No harm can come to your identity by doing so, though it is of course completely your decision. There are certain services which you will not receive if you fail to provide all of your personal information.
All members should be aware that communications over the internet are not always secure unless they are encrypted. Yatango cannot take responsibility for any unauthorised access or missing information as it is beyond our control.
A parent/guardian must give a child under 16 permission to provide any personal information to Yatango Mobile. No personal information should be disclosed without such consent. Yatango Mobile accepts no responsibility for how consent is obtained.
This is a piece of information, just like a tag which is created between websites which identifies your mobile phone or PC whenever you visit the website. Yatango can create cookies when you visit our site, these can be used to:
Watch who you give your email address to – try to avoid giving your email address on websites, chat rooms or to other companies.
This policy is kept under constant review and any changes may occur at any time throughout the year. We would advise that you please keep an eye out for any adjustments.
Have a question?
Please visit our HELP page for all the help and support you need for all things Yatango.